Returns & Refunds Policy
Last updated: November 3, 2026
Returns
Return eligibility depends on the items in your order.
Due to the nature of our products, returns are only accepted for items that are damaged, defective, incorrectly supplied, or not as ordered.
To be eligible for a return, products must be:
- Unused and in their original condition.
- Returned in their original packaging, with all seals, labels, and tags intact where applicable.
- Reported within 48 hours of delivery.
For health, safety, hygiene, and quality control reasons, we cannot accept returns of:
- Opened or consumed non-alcoholic beverages.
- Opened, used, or tested perfume and fragrance products.
- Products that have been altered, damaged, or improperly stored after delivery.
How to Start a Return
Please contact us before returning any item.
To request a return, please provide:
- Your order number.
- A description of the issue.
- Photographs of the damaged, defective, or incorrect product.
Whether a return or cancellation request is accepted will depend on the circumstances of the order and your rights under applicable consumer protection laws.
Unless otherwise agreed, customers are responsible for return shipping costs for returns that are not due to our error.
Damages and Issues
Please inspect your order immediately upon receipt and contact us within 48 hours if:
- The item is damaged or defective.
- You received the wrong product.
- There is an issue with your order.
We may request photographs or additional information to assist with the assessment of your claim.
Exceptions and Non-Returnable Items
The following items are generally not eligible for return:
- Opened or consumed beverages.
- Opened, used, or tested perfume products.
- Sale, clearance, or promotional items, unless defective.
- Gift cards and vouchers.
If you are unsure whether an item is eligible for return, please contact us before making a return request.
Exchanges
Exchanges may be offered for damaged, defective, or incorrectly supplied products, subject to stock availability. Please contact us to discuss exchange options before returning any item.
Refunds
Once we have received and inspected your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed to your original payment method. Please note that your bank or payment provider may require additional time to reflect the refund in your account.
Original shipping charges are non-refundable unless the return is due to an error on our part or a defective product.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws, including rights relating to products that are defective, not as described, or incorrectly supplied.
Contact Us
To request a return, exchange, report a damaged item, or enquire about your order, please contact us at:
Our customer service team will assist you with the next steps.